The Fair Credit Billing Act is important if you are a creditor billing customers for goods or services. The Act requires you to acknowledge consumer billing complaints promptly in writing and to investigate billing errors. The Act prohibits creditors from taking actions that adversely affect the consumer's credit standing until the investigation is completed, and affords other consumer protections during disputes. The Act also requires that creditors promptly post payments to the consumer's account, and either refund overpayments or credit them to the consumer's account.
1. New vs. existing customers. New customers traditionally have higher lifetime value than existing ones. This is because every new customer grows your customer base. And once you own the customers, you pay less to convert them on future purchases. Customers who have purchased from you already know your product, value your service, and presumably trust you. It costs more to acquire a new customer because you have to build that credibility and trust.
The FTC Act prohibits unfair or deceptive advertising in any medium. That is, advertising must tell the truth and not mislead consumers. A claim can be misleading if relevant information is left out or if the claim implies something that's not true. For example, a lease advertisement for an automobile that promotes "$0 Down" may be misleading if significant and undisclosed charges are due at lease signing.
There are a number of ways brands can use digital marketing to benefit their marketing efforts. The use of digital marketing in the digital era not only allows for brands to market their products and services, but also allows for online customer support through 24/7 services to make customers feel supported and valued. The use of social media interaction allows brands to receive both positive and negative feedback from their customers as well as determining what media platforms work well for them. As such, digital marketing has become an increased advantage for brands and businesses. It is now common for consumers to post feedback online through social media sources, blogs and websites on their experience with a product or brand. It has become increasingly popular for businesses to use and encourage these conversations through their social media channels to have direct contact with the customers and manage the feedback they receive appropriately.
As a leading Cost per Action (CPA) affiliate network, CommissionSoup cultivates optimal marketing relationships by providing qualified leads with transparent and scalable solutions. While we have always believed in the benefits of transparency and collaboration for the good of the whole, the consultation and expertise of our experienced teams have also driven the results our clients have obtained over the years.
4. Sales incentives. Structure your commission rates so that you have additional margin to offer sales incentives. For example, perhaps you are launching a new product line and you want affiliates to focus their marketing efforts on it. If you have room in your commission structure, you can offer a temporary increase — or perhaps sales bonuses — for hitting established revenue targets. I addressed sales incentives here previously, in “Affiliate Marketing: 3 Incentives to Drive Sales.”